In honor of St. Patrick’s Day yesterday, Christopher and I decided that fish ‘n chips from an Irish pub was definitely a must. We wanted to try TJ Mulligan’s since they are one of the few Irish pubs that we haven’t tried yet, but when we checked their online menu it didn’t list fish ‘n chips. Finding it hard to believe that an Irish pub wouldn’t have fish ‘n chips, we decided to call the Cordova location and clarify.
A somewhat harried sounding girl answered the phone and sounded more than a little exasperated when Christopher asked if they served fish ‘n chips. She had to ask someone to find out that they did indeed serve them. Christopher followed up by asking the cost of the meal just to get a feel for the pub vs. swank level of this place. Even more exasperated she told Christopher that she didn’t know and would have to check. While looking for a menu she said, loudly enough for Christopher to hear on the phone “If you can’t afford it, don’t ask.” I’m assuming she was speaking to a coworker, but Christopher could still hear her. She then informed him it was $6.25 and hung up. Taken aback Christopher filled me in on her comment to the coworker and we both sat there in shock until we started laughing.
We always do our best to be understanding when someone is rude to us. I always try to assume that they have had a terrible day and that we just happen to be the one they are taking it out on. Not that it makes it okay to be rude, but I do try to be understanding. It has to be exhausting to deal with people all day. On top of that, we understand that it was St Patrick’s Day and that they were probably busy and stressed, but this really was just outright rude and really uncalled for. If this girl’s comment is any indication of the service at TJ’s we knew we didn’t want to go. We called our old favorite next (Patrick’s) and the guy who answered the phone was super friendly even though they were super busy. We ended up there instead choosing to pay nearly double for our fish ‘n chips because it’s not so much about the cost as it is about being treated decently.
I really do my best to keep my negative reviews to a minimum because I don’t want to hurt local businesses. But here’s the deal. Christopher and I are great customers. We are polite, we aren’t rowdy, we don’t leave a huge mess, we are understanding when the kitchen is slow and our server is not to blame, and we always tip well – and even better for great service. And on top of that, after eating there, they get free advertising when I post to Urbanspoon and blog about our experience. We are the kind of people you want to eat in your restaurant. We get bad service somewhat regularly, but never before on the phone before even stepping foot in the restaurant. I’m not saying that we won’t ever try TJ’s, but we certainly have no plans to go there any time soon.
But on to the good part of the evening…
We got the Mempho again. You guys, this is my FAVORITE sandwich in Memphis. Maybe ever. It is so unbelievably good. It has their delicious smoked pulled pork, mac and cheese, and the perfect bread. Dipped in BBQ sauce. A little taste of heaven. I only ate half my sandwich so the other half will be my lunch today and I am more than a little excited about that! And their onion rings are delicious!
Christopher got the fish ‘n chips that he was craving (really we split both meals). They were really good. Our favorites are still at Celtic Crossing so far, but these were good. And they are at the same place as the Mempho soooo… yeah, definitely worth it! ;)
Patrick’s was excellent once again. It was busy when we arrived at 6:30pm, but we were seated promptly and given excellent service. Really surprisingly good service for how packed it got later in the evening. Yes, our fish ‘n chips cost nearly twice what they would have at TJ Mulligan’s. But the food was delicious, the atmosphere was fun (as you can see from my previous post), everyone was friendly, and our service was great. Definitely a win in my book. :)